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Video Tutorials

Sage Accpac ERP   SageCRM

 

Optimize Your Use of the Finder
The finder in Sage Accpac is used on data entry screens to lookup and select information such as account numbers, customers, vendors, items, orders and transactions.  In this tutorial, we show you features and function of the finder, including some elements that you can customize for your own use. Even seasoned users of Sage Accpac may learn a thing or two!  (5 minutes, 48 seconds)

Create Shortcuts to your Most-Used Functions
Most users of Sage Accpac ERP have very focused job responsibilities that are limited to a specific set of accounting functions.  If this describes your use of Sage Accpac, then wouldn't it be great if you could access these specific functions without having to navigate through menus and icons?  Well you can!  In this tutorial, we show you how to group shortcuts to your most-used functions into your own folder on the menu tree.  (3 minutes, 59 seconds)

Using POs for Non-Inventory Items
Almost every company that manages inventory uses a purchase order system.  But even companies that don't manage inventory can benefit from using POs.  From purchasing computers to office supplies, professional services to repairs and maintenance, managing your company's purchasing is important.  In this tutorial, we show how you can configure and use the Sage Accpac PO system to manage the purchase of ad hoc items and services that are not maintained in an inventory system.  This methodology applies whether or not you are running Sage Accpac Inventory Control.
 (8 minutes, 0 seconds)

Controlling Period Posting
Posting transactions to the wrong period is especially problematic near the end of a fiscal year or period. In this tutorial, we show how you can use features in the Fiscal Calendar and Company Profile to control postings to your subledgers and General Ledger at period end.  (5 minutes, 51 seconds)

Inventory Kitting Items
The Kitting feature in Sage Accpac ERP allows you to assemble a collection of items and sell them through Order Entry as a single master item. This can be an Order Entry time-saver when you're selling promotional bundles. In this tutorial, we show you how to create and use kits.  (6 minutes, 55 seconds)

AR Inquiry
The Sage Accpac ERP Extended Enterprise Suite now includes the AR Inquiry module.  AR Inquiry consolidates customer information from many areas within Sage Accpac putting valuable information at the fingertips of your staff.  In this tutorial, we lead you on a tour of this module.  (6 minutes, 13 seconds)

Order Entry & Purchase Order Templates
Sage Accpac ERP allows you to use templates to speed up and simplify entry of orders, purchase order requisitions and purchase orders.  In this tutorial, we show you how to setup and use templates in Order Entry, but you can follow the same steps for Requisitions and POs.  (6 minutes, 35 seconds)

Apply Documents
Unapplied transactions often occur when customer payments don’t match their invoices and when companies follow a deposit now, match later approach to receipts.  This can lead to a mess of unapplied transactions.  In this tutorial, we show you how to use the Apply Document feature in Sage Accpac ERP to cleanup unmatched transactions.  This feature is also available in Accounts Payable.  (6 minutes, 27 seconds)

General Ledger Roll Ups
The GL Roll Up feature in Sage Accpac ERP was an enhancement introduced in version 5.5.  Roll-ups allow you to consolidate account balances to provide a summary balance.  In this tutorial, we show you how to setup account roll-ups and we look at some examples.  (5 minutes, 26 seconds)

Customize the Information that Flows into your General Ledger
Sage Accpac ERP allows you to customize the information that flows from your sub-modules to your general ledger.  In this tutorial, we show how to customize this on your system. (5 minutes, 20 seconds)

Enhanced Drilldown from Operations Suite Modules
When you’ve got a customer on the phone placing an order, it's critical to have item information and availability at your fingertips.  Sage Accpac puts this information on your Order screen and enhanced drilldown gives you easy access to the details.  In this tutorial, we’ll show you a typical order entry scenario where these features will benefit you and your customers.  (3 minutes, 38 seconds)

Speed Up Data Entry with Distribution Codes and Sets
Sage Accpac provides Distribution Codes and Sets to help speed up your data entry in Accounts Payable.  In this tutorial, we’ll show you how their used and how to set them up.  (4 minutes, 45 seconds)

Manufacturer's Item Number
Sage Accpac ERP includes a Manufacturer’s Item number feature that can speed up your data entry.  This feature allows you to specify as many alternative codes or numbers for your inventory items as you want.  In this tutorial, we’ll show you three example uses for this valuable feature.  (5 minutes, 10 seconds)

Year-End Procedures
Closing the year in Sage Accpac ERP is a rather painless exercise.  In this tutorial, we’ll review the major year-end tasks and walk you through the process.  (7 minutes, 19 seconds)

Paying AP Invoices by Credit Card
Sage Accpac ERP includes a payment code feature in accounts payable that has multiple uses and benefits.  In this tutorial, we'll show you just one use of this feature that facilitates credit card payments for invoices from your vendors in accounts payable.  (6 minutes, 49 seconds)

Analytical Dashboard
Beginning with version 5.5, Sage Accpac ERP includes an analytic dashboard that displays key information.  Importantly, these indicators can alert you to issues and trends that may require corrective action.  (4 minutes, 8 seconds)

Customer Number Change
When two of your customers merge due to an acquisition, wouldn't it be great if you could combine all of their transaction history into one account?  Well you can, thanks to the Sage Accpac Customer Number Change module.  As of version 5.5, the Customer Number Change module is now included as a standard feature, and this video will help you get the most out of it.  (3 minutes, 55 seconds)

Fiscal Year End
Although similar to a regular period end, changing fiscal years in your Sage Accpac ERP system provides a number of choices for you to make in deciding the type and amount of transaction and statistical data you would like to keep.

Bills of Materials
Did you know that Inventory Control comes standard with the ability to set up bills of material for manufacturing or assembling items for sale?  And, even better, users of Sage Accpac 500 have the ability to create multi-level bills of material.

GL Account Groups
If you use General Ledger 500 ERP or 200 ERP, you can create an unlimited number of account groups to create finer divisions for your business reports.  Learn how.

GL Auto transaction Posting
Many controllers and accounting managers like to review transactions for data entry errors prior to posting to the General Ledger.  However, if you would like the system to automatically post subledger transactions directly to the General Ledger in "real time", this tutorial will show you how.

Financial Settlement Drilldown
The Sage Accpac ERP General Ledger provides the ability to drilldown directly from financial statements to the transactions comprising the figures.  Learn how to use this timesaving feature.

Help
Sage Accpac ERP comes with a comprehensive online help system that can readily assist you with questions and procedures.  What you may not know is how easy it is to access these help resources.

Macros
There are numerous tasks that you perform on a regular basis in Sage Accpac ERP.  As in any system, these tasks often require several steps to complete.  In this session, we'll see how you can reduce some of these repetitive tasks to a single mouse-click using the built-in macro recorder.

Export Basics
There are many reasons you may want to export data from your Sage Accpac ERP system. What you may not know is how easy it is.  Let's take a look at a simple example, exporting your customer list from Accounts Receivable.

Item Wizard
Setting up new items in your inventory system can be a laborious task.  Sage Accpac ERP has streamlined this process with an Item Wizard that efficiently leads you through this process.  Let's take a look at how easy it is to add an item using the Wizard.

E-mail Automation
We know that you are always looking for ways to do business with less paper and greater efficiency.  That's why we think you'll want to start using Sage Accpac ERP's email automation to send your invoices, statements and other documents directly to your customers.

Accounts Receivable FAQs
Want to get the most out of your Sage Accpac Accounts Receivable?  Here are some common questions, and answers, that our clients have asked over the years.

AR Refund
No one likes to give customer refunds.  But, if you have to do it, the process should be easy.  Learn how to properly handle AR refunds in this video tutorial.

Miscellaneous Checks
Writing quick checks outside of a normal check run should be easy.  It is with Sage Accpac ERP’s Miscellaneous Payments feature.  Learn how to use this time saving capability.

Credit Check
Selling to customers that are past due or over their credit limit is a risk to your business.  Learn how to use the credit control features in Accounts Receivable and Order Entry to minimize the risk and help you make informed decisions.

Finder Customization
The finder capability used throughout your Sage Accpac applications can be customized to make you even more efficient.  Learn how each user can change the settings they use for each file.

 

 

 

Key Attributes
Key Attributes are a special type of data field in SageCRM that give you a method of setting up dynamic sets of data associated with Persons, Companies, Opportunities, Cases and Leads. In this tutorial, we show an example of how Key Attributes can be used to register customers for a seminar.   (8 minutes, 53 seconds)

LinkedIn
SageCRM and LinkedIn are valuable tools for building and maintaining business relationships and by integrating the two, their power increases 10-fold.  In this tutorial, we show you how to enable the integration.
 (4 minutes, 38 seconds)

Teams
The Teams feature in SageCRM allows you to group your staff by function and provides you with a consolidated, global view of their activities and sales and customer service pipelines.  In this tutorial, we show you how Teams are used and how to set them up.  (6 minutes, 58 seconds)

Importing Leads
Importing leads that you've obtained from a mailing list, tradeshow or other source is an easy task in SageCRM.  In this tutorial, we show you how it's done.   (8 minutes, 56 seconds)

KnowledgeBase Solutions
SageCRM offers a Knowledgebase that helps you solve customer issues involving your product or service.  In this tutorial, we show you how to create and use knowledgebase solutions.   (6 minutes, 19 seconds)

Integration with Sage Accpac ERP Order Entry
The integration between SageCRM and the Sage Accpac Order Entry system provides your sales, customer service and accounting departments with the ability to enter quotes and orders from within SageCRM.  Further, SageCRM also gives your staff access to a vast amount of information regarding orders, inventory and sales history.  In this tutorial, we provide an overview of the integration points.   (6 minutes, 10 seconds)

AR Collections Manager
Beginning with version 5.5, when you upgrade or purchase your Sage Accpac ERP system you receive what’s known as the Extended Enterprise Suite.  Importantly, this suite includes SageCRM along with an AR Collections Manager component.  In this tutorial, we show how your accounting department can use the AR Collections Manager to proactively shorten your AR time and have more cash available for your business.  (5 minutes, 16 seconds)

Address Management
New in version 6.2!  SageCRM has an address management function that makes it easy for you to maintain and update addresses and see the relationships for the companies and people in your system.  Importantly, it also helps keep your CRM system free of duplicate addresses.  In this tutorial, we show you how it works.  (6 minutes, 8 seconds)

Email Templates
Using email templates saves time and promotes consistency across your company.  In this tutorial we show you how to create and use templates in SageCRM.  (6 minutes, 8 seconds)

Track and Manage Related Entities
New in version 6.2!  The Related Entities feature in SageCRM allows you to track relationships between holding companies and their subsidiaries, suppliers and their customers, and the firms that compete against you on specific sales opportunities to name a few.  In this tutorial, we show you how the related entities feature is used and how to set it up for your specific needs.  (5 minutes, 51 seconds)

Mass Update Feature
Have you ever had the need to update the same data field across numerous contact records in your CRM system?  This can be a time-consuming effort if you have to visit each contact record to make the change.  In this tutorial, we'll show you how the Mass Update feature in SageCRM makes this a quick and easy process.  (4 minutes, 34 seconds)

Marketing Tools Introduction
Powerful marketing tools in SageCRM allow you to target the right customers, execute campaigns, and track responses.  In this tutorial, we focus on the basics of setting up a campaign.  (5 minutes, 43 seconds)

Sales Forecasting
SageCRM includes a sales forecasting system that can reduce the effort and time that your sales team spends each month manipulating spreadsheets to generate their forecasts.  In this tutorial, we'll show you how easy it is to use.  (6 minutes, 5 seconds)

Merging Duplicate Companies and People
SageCRM provides several tools for keeping your data as clean as possible.  This includes a function that allows you to merge duplicate companies and people.  The merge function is also useful for combining company records when one of your customers acquires another.  In this tutorial, we’ll show you how easy it is to use the merge tool.  (4 minutes, 12 seconds)

Sales Opportunity Management
SageCRM provides a powerful set of sales pipeline management tools, and the process begins with your sales people entering their opportunities into the system.  In this tutorial, we'll focus on just the basics of creating an opportunity in SageCRM.  And once you've begun to enter opportunities then you can take advantage of SageCRM's sales reporting and forecasting tools.  (4 minutes, 54 seconds)

Promoting CRM Prospects to Sage Accpac A/R
The inclusion of the integrated SageCRM customer relationship management system with Sage Accpac ERP version 5.5 allows for effective communication between your front end and back end office systems.  The integration between these systems can be found at many levels.  This tutorial deals with the basics of how to promote a prospect in SageCRM to a customer in Sage Accpac.  (3 minutes, 57 seconds)

Marketing Lists
SageCRM comes with many powerful features for creating and analyzing marketing campaigns.  The first step in creating these campaigns is setting up a marketing list.  This video demonstrates step-by-step how to create such a list.  You will learn how to specify items to be included in the list as well as how to select search criteria that will allow you to target any specific marketing segment.  (5 minutes, 47 seconds)

Introduction to SageCRM
Whether you are looking for the perfect Customer Relationship Management (CRM) solution or you just want to learn more about what CRM can offer your business, this video is an excellent place to start.  This video provides an overview of what SageCRM is all about and provides helpful hints regarding navigation as well as descriptions of the many features of SageCRM.

Productivity
SageCRM boosts your productivity in all aspects of interacting with your customers.  This tutorial shows you how to save your searches, perform spell checks and map a company's location.

Advanced Search
By design, CRM applications act as a central repository of information affecting your business.  Over time, this database can become quite large.  Making sure that you can find the information you are looking for is critical to your successful use.  In this session we will discuss some of the new ways you can search for information in SageCRM.

Quick Start and Coaching
Making sure users get up and running quickly, and that they have a resource for correct usage of the application as it applies to your business, is the goal of the SageCRM Quick Start and On-Screen Coaching capabilities.  Take a look at these resources available at every users fingertips.

Report Writing
Being able to access data from your applications is an important job for any program.  This is even more important in a CRM application because of the amount of information that can be stored about customers, prospects, communications and so many other important aspects of your business.  Let's see how easy it is to generate standard, as well as custom reports.

Quick Notification
Staying ahead of important customer service and sales issues is one of the greatest challenges we all face in business.  Fortunately, Sage Accpac CRM has a Quick Notification feature that informs you of important issues as they arise.

Meeting Planner
If you're an active business person, you'll appreciate some of the advanced scheduling features built-in to SageCRM's appointment page.  One of the most powerful features is the Meeting Planner tool.

Lead Management
SageCRM offers special lead management functionality to efficiently track your leads, and keep them separate from your customers and qualified prospects.  Let's take a quick look at how this happens.

Document Templates
The ability to have time-saving templates for your standard business letters, quotes, forms, and other documents is a basic function of today's CRM systems.  Centralizing your company's templates within your CRM system will also promote consistency in the format and content of information sent to your customers.

Custom Fields
Recognizing that the data your company tracks is unique to your business, SageCRM enables you to configure your own fields with ease.  The result is a CRM system that is tailored by you to meet the needs of your company.

Knowledge Base
Does your company spend too much time resolving customer support issues?  If so, then you should consider employing the solutions knowledge base offered by SageCRM.  The knowledge base allows you to build a searchable library of problems and solutions that is easily accessible, and helps resolve issues quicker.

Managing Documents & Forms
Everyday, employees across all aspects of your company are sending out documents like cover letters, proposals, and brochures, among many others.  How can you make sure that they are all sending the latest and proper version?  SageCRM's Global Document Library helps you maintain accessibility and consistency across your entire organization, even if they are traveling or regularly work off-site.

Contacts to PDA
Want to travel light but still have contact information for your customers, prospects and vendors?  SageCRM’s integration with your Sage Accounting solution and Microsoft Outlook allows you to you take your contact information with you on your mobile phone or PDA.

Outlook Integration
SageCRM’s tight integration with Microsoft Outlook helps enhance your staff’s adoption of CRM by allowing them to remain within the familiar Outlook interface, as well as providing features that will increase productivity.  Further, the integration ensures that a history of important customer communications, as well as access to your Sage backoffice solution, is always accessible as part of your SageCRM system.

Sales Force Automation
Are you providing your sales team the tools they need to beat the competition to the next opportunity and successfully close the sale?  Learn how SageCRM's Sales Force Automation component is an important part of your overall Sage Software solution in growing and managing your business.

Outbound Calling
Outbound calling can be useful in any area of your business that involves a call list, including sales campaigns, product announcements and event registration.  Not only does it manage who needs to be called, but the results of each call, including follow up actions, are stored in SageCRM for each contact.

Dashboard
The SageCRM dashboard allows you to manage all of your activities including communications, sales opportunities, and customer service requests in one convenient location.  Learn how it can make your day more productive.